FAQs

Q: How do I place an order?

You can place an order by dropping us a DM on Instagram or messaging us on Facebook. Just click the 'BUY NOW' button on the item's page & it will lead you to our Instagram. Send us the name of the item(s) you want OR you can send us the code/screenshot of the item(s). 

Q: Do you deliver to any countries other than Malaysia?

• No, we don't. We only deliver to Malaysia at the moment. However, we are working hard to expand our delivery locations to other countries! 

Q: How much does delivery cost?

• To West Malaysia : RM 8     

 To East Malaysia : RM 10

Q: How do I make a payment?

• After you have confirmed your order, you can either pay by bank transfer or E-wallets (GrabPay, Touch n Go & Boost). We will send you the required information once you have decided on your payment method. 

Q: When will you ship my parcel? 

• Ready stock orders confirmed by 1pm (Monday-Thursday) will be shipped on the same day.  Orders confirmed after 1pm will be shipped the next working day.  ALL orders made on Friday, Saturday & Sunday will be shipped the next working day. We do not ship orders on weekends & public holidays

Q: How long does it usually take for my parcel to arrive?

• Ready stock items usually take around 4-7 business days to arrive at your doorstep. However, items available upon pre-order will take a longer time as it involves a more complicated process. You should receive your parcel around 2-4 weeks after you have placed your pre-order.  

Q: What are your refund/exchange policies?

• ORDERS WITH A DEFECT : Items with a defect such as a tear or a stain will be ELIGIBLE for a refund/exchange. If your order has a defect, you can message us on Instagram or on Facebook and we will try our best to assist you with the issue. You may exchange your item for another piece of the same design OR of a different design. We DO NOT offer reimbursement if you have chosen to exchange your item with a different design of a lower price. If you wish to exchange with a different design of a higher price, you will need to pay the remaining sum. If you do not wish to exchange your item, you may request for a refund.  Once we have confirmed that your order is eligible for a refund/exchange, we will send you the return address. The amount refundable will be refunded after the parcel has been received by us. For orders with a defect, the return postage fee will be bore by us. 

ORDERS ON WRONG SIZING/OTHER REASONS : If the items you have bought do not fit you or is not to your liking, you may request for an exchange of a different size OR a different design. Orders under this category are NOT ELIGIBLE for a refund. We DO NOT offer reimbursement if you have chosen to exchange your item with a different design of a lower price. If you wish to exchange with a different design of a higher price, you will need to pay the remaining sum. An exchange can only be done once per item, hence, we strongly advise our customers to check the measurements stated on our website before purchasing. The return postage fee will be bore by the customer. 

• Return/exchange is subject to our approval. Please do not return any parcels before obtaining our approval beforehand. Do not fret as each item is given a quality inspection before shipping it to its rightful owner so the chances of it having any defects are very low. We try to provide the very best for our customers so if your order meets our requirements for a refund/exchange, we will gladly grant your request.

• Exchange of items is subject to the availability of the designs/sizes. 

 If the item has a tag, please DO NOT remove the tag as we do not accept any returns with the tags removed. Hence, if you wish to remove the tags, we strongly advise our customers to try on the clothing or check for any defects beforehand.

• Earrings are NOT eligible for an exchange due to hygiene control. If the earrings you received have a defect, drop us a message and we will try our best to assist you.  

ALL refund/exchange requests must be made within 4 days after receiving the parcel, including the day the parcel was delivered. Any requests made after this period will not be eligible for a refund/exchange. 

thefirstdateco@gmail.com